COMPLAINTS & DISPUTES
Complaints & Disputes
Our company understands the customers’ rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.
01 / Tell us about your complaint
Contact us and tell us about your complaint. We will do our best to resolve it quickly.
02 / If your complaint is unresolved
If your complaint is not satisfactorily resolved within ten (10) business days, please contact Cameron Bott on 0438 664 492 or put your complaint in writing and send it to finance@bottgroup.com.au. We will try and resolve your complaint quickly and fairly.
03 / Australian Financial Complaints Authority
If our brokerage is unable to resolve your complaint to your satisfaction, Bott Insurance Group Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by our brokerage, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:
Mail — Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
We believe in insurance with purpose.
Every policy we arrange is a solution, crafted to fit. No two businesses carry the same risks, so we take the time to understand yours before we recommend a thing. That is how good advice works.
The result is cover that fits your circumstances, backed by people who understand them. Protection that holds, and value that lasts.
